Those that cite the rules to get a repair are likely to be a tiny minority. I don't think international companies care too much, they are adept selling to the masses. Most consumers fall for the tricks above or give up and buy a new item. Samsung then repaired the fridge promptly and no longer tried to talk with me about sharing costs of repair. I politely declined, then sent them an email citing my legal rights. I dealt with dodgy Samsung fridges and they tried to "share" the repair cost with me. Only when you stand firm and start spouting the legal requirements do they suddenly resolve the situation VERY quickly. * Item spends many weeks being assessed for repair. Please be aware if we find the fault is caused by you, then you agree to pay x dollar value amount even if we do not repair item (because you were at fault) * We are happy to repair the item but first we need to have the item inspected by a repair agent to see how the fault occurred. * We found the item had water damage and this is not covered in our warranty, even when we advertised these items being used in water. * We don't make this model anymore but we have an identical model with a different serial number, we can offer you that at a "discount". * It will cost x to fix this, as a gesture we will share the inflated repair cost with you 50/50. What happens is that big companies try to trick consumers (as most consumers are not aware of their legal rights).
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